Frequently Asked Questions

Drinking is not allowed. If you are found to have been drinking during treatment a staffing meeting will be held to determine your continued eligibility in our program.
We do conduct random drug tests on site. If a client fails a test, they will have to attend detox for a short period before coming back into the house. A second failure is an automatic discharge from the facility.
We partner with other community services that will be able to help determine if the client qualifies for the AHCCCS insurance program. While they are waiting for approval we can still work with them.
If client is court order to our facility they can not leave when they want. Client will still need to abide by the court mandate. If client voluntarily leaves the property they will be discharged and the police will be notified.
All cash and medication will be kept secure at all times and only staff will have access to those items. When they need to go shopping you will be able to retrieve you cash/credit cards/ATM cards.
No, all clients will share a room with another client, but they will have their own space to store clothing and personal items.
JHO has a passenger van to transport all clients to and from medical appointments of other appoints with community services agencies.
For the majority of the clients cost are covered by their insurance.
We coordinate with our clients therapist and adhere to the treatment plans developed by them. Additional treatment programs based on clients specific need. The first 30 days at the facility are specifically about treating the trauma, then our success coaches will begin working with the client at day 30. Our goals is to set our clients up for success by providing them all the tools they need to succeed in life. "We are with you each step of the way".
During the first 30 days there is a "blackout period" of most communications. However depending on the client that blackout maybe shorter. When clients arrive they will be able to contact a family member to let them know of their location and how to reach them if they need to. Treatment is key and during the first 30 days clients will be focusing on their treatment. We will allow once a week calls to family during this 30 day period to update the. Once clients have been released from the "blackout period" they have access to their email and cell phone at scheduled times.
Behavioral Health Services Phoenix, AZ